Privacy Policy

Last Updated:

1. Introduction

Handmadestudioen ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information
• Email address
• Phone number (if provided)
• Project description and related information
• Property address and details (if provided)
• Budget information (if provided)
• Any other information you choose to provide through our contact forms or communications

We may also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookies Policy for more information)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests for interior styling services
• Provide, maintain, and improve our interior styling and consultation services
• Communicate with you about our services, including responding to your questions and providing project updates
• Send you information about our services, promotions, and updates (with your consent where required)
• Process and manage service agreements and consultations
• Analyze website usage and trends to improve user experience
• Prevent fraud, abuse, and other illegal activities
• Comply with legal obligations and enforce our terms of service
• Protect our rights, property, and safety, as well as that of our clients

4. Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit a contact form
• Our legitimate interest in responding to inquiries and providing services
• Contractual necessity when engaging our services

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who assist us in operating our website, conducting our business, or providing services to you, such as web hosting, email services, analytics providers, and payment processors. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our clients or others.
• Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, where your information may be transferred as part of the transaction.
• With Your Consent: With your explicit consent for any other purpose not described in this policy.
• Professional Advisors: With our professional advisors, including lawyers, accountants, and consultants, who are bound by confidentiality obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Specifically:

• Contact form submissions and inquiries are retained for up to 3 years after the last communication, unless you request earlier deletion.
• Service agreements and project-related information are retained for 7 years after project completion, as required for legal and accounting purposes.
• Website analytics data is typically retained for up to 26 months, in accordance with standard analytics practices.
• Marketing communications data is retained until you opt out or request deletion.

When we no longer need your personal data, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

7. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data with access controls and authentication
• Regular security assessments and updates to our systems
• Limited access to personal data on a need-to-know basis
• Employee training on data protection and privacy practices
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact information provided in this policy.

9. Cookies

Our website may use cookies. For more information, please see our Cookies Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we will:

• Only transfer your data to countries that provide adequate protection, as determined by relevant authorities
• Use standard contractual clauses or other approved mechanisms for data transfers
• Ensure that any third-party service providers we use are also bound by appropriate data protection obligations

By using our website and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your country.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page with an updated "Last Updated" date
• Sending you an email notification (if we have your email address) for significant changes
• Displaying a prominent notice on our website for substantial changes

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you do not agree with any changes to this Privacy Policy, you may discontinue using our website and services and request deletion of your personal data in accordance with your rights outlined in Section 7.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@handmadestudioen.world
Address: 7/577 Dorset Rd, Bayswater VIC 3153, Australia